Cancellation & Refund Policy

Every airline fare comes with its own rules. Some fares can be refunded, some can be changed for a fee, and many of the cheapest cannot be refunded at all. Airline taxes may be refundable even when the fare itself is not.

• Cancelling or changing: this can’t be done on the website yet. Contact us at [support email to be added] with your booking reference, and we’ll check the fare rules and tell you what’s possible and what it will cost before we do anything.
• Refunds: where the fare allows one, we request it from the airline and return it to the card you paid with, less any airline penalty. Timing depends on the airline and your bank.
• If the airline cancels or changes your flight: you are usually entitled to a free change or a refund under the airline’s conditions and the law. Contact us and we’ll help.
• No-shows: if you don’t take a flight without cancelling first, the airline may cancel the rest of your journey and the fare may not be refundable.

When you pay, your card is first authorised (the amount is held, not taken). The payment is only taken once your e-tickets are issued. If ticketing fails, the hold is released and you are not charged; your bank may take a few days to show this.

These can be searched and browsed but not booked online yet, so there is nothing to cancel on the website. If our team holds a hotel rate for you, the hotel’s own cancellation terms will be confirmed with you first.

• Coin purchases are final and non-refundable, except where the law requires otherwise or you were charged in error.
• Coins have no cash value and can’t be exchanged for money.
• Coins you gift to a post go to its author straight away and can’t be returned.
• If a purchase was charged but the coins didn’t arrive, contact us at [support email to be added] and we’ll put it right.

If you were charged twice, or charged for a booking that wasn’t confirmed, contact us at [support email to be added] and we’ll refund the incorrect charge.

See also our Terms & Conditions.