Cancellation & Refund Policy
Last updated 31 October 2026
In short: Flight cancellations and refunds follow the rules of the fare you bought, and are handled by our support team. You can’t cancel a flight on the website yet. Coin purchases are non-refundable, and gifted coins can’t be returned.
1. Flights
Every airline fare comes with its own rules. Some fares can be refunded, some can be changed for a fee, and many of the cheapest cannot be refunded at all. Airline taxes may be refundable even when the fare itself is not.
- Cancelling or changing: this can’t be done on the website yet. Contact us at vacationme.com/contact with your booking reference, and we’ll check the fare rules and tell you what’s possible and what it will cost before we do anything.
- Refunds: where the fare allows one, we request it from the airline and return it to the card you paid with, less any airline penalty. Timing depends on the airline and your bank.
- If the airline cancels or changes your flight: you are usually entitled to a free change or a refund under the airline’s conditions and the law. Contact us and we’ll help.
- No-shows: if you don’t take a flight without cancelling first, the airline may cancel the rest of your journey and the fare may not be refundable.
2. When you’re charged
When you pay, your card is first authorised (the amount is held, not taken). The payment is only taken once your e-tickets are issued. If ticketing fails, the hold is released and you are not charged; your bank may take a few days to show this.
3. Hotels, cars and cruises
These can be searched and browsed but not booked online yet, so there is nothing to cancel on the website. If our team holds a hotel rate for you, the hotel’s own cancellation terms will be confirmed with you first.
4. Coins
- Coin purchases are final and non-refundable, except where the law requires otherwise or you were charged in error.
- Coins you buy can’t be exchanged for money. Coins you receive as gifts can be cashed out under the Terms (US$1.00 a coin, from 100 coins).
- Coins you gift to a post go to its author straight away and can’t be returned.
- If a purchase was charged but the coins didn’t arrive, contact us at vacationme.com/contact and we’ll put it right.
5. Mistakes and duplicate charges
If you were charged twice, or charged for a booking that wasn’t confirmed, contact us at vacationme.com/contact and we’ll refund the incorrect charge.
See also our Terms & Conditions.